Clínica Baptista Fernandes

Clínica Baptista Fernandes is committed to protecting the privacy and personal data of its patients, users, and website visitors, in accordance with the General Data Protection Regulation (GDPR) and applicable national legislation.

1. Data Controller

Clínica Baptista Fernandes is the entity responsible for processing personal data collected through its website, digital channels, and provided services.

2. Personal data collected

We may collect the following personal data:

• Identification data (name, surname)

• Contact details (email, phone number)

• Information provided via contact or appointment forms

• Browsing data (cookies, IP address, device type)

• Other data strictly necessary for the provision of healthcare services, always respecting medical confidentiality

3. Purpose of data processing

Personal data is processed for the following purposes:

• Managing contact requests and appointment scheduling

• Providing medical care and clinical follow-up

• Communicating with users/patients

• Compliance with legal and regulatory obligations

• Improving website functionality and services

4. Legal basis

Data processing is based on:

• The data subject’s consent

• Performance of a contract or pre-contractual steps

• Compliance with legal obligations

• Legitimate interests of the Clinic, where legally applicable

5. Data retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law, particularly healthcare regulations.

6. Data sharing

Personal data is not shared with third parties except when:

• Necessary for the provision of healthcare services

• Required by law or competent authorities

• Shared with service providers acting on behalf of the Clinic, under confidentiality obligations

7. Data subject rights

In accordance with the law, data subjects have the right to:

• Access their personal data

• Rectify inaccurate or incomplete data

• Request data erasure (where legally applicable)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

Requests should be submitted through the Clinic’s contact channels.

8. Data security

Clínica Baptista Fernandes implements appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or disclosure.

9. Changes to this Privacy Policy

This Privacy Policy may be updated whenever necessary. Users are encouraged to review this page regularly.

10. Contact

For any questions regarding the protection of your personal data, please contact us through the channels available on our website.